The Website which link to this page are owned by GnERGY LTD or GnERGY holding(s) and is registered in England and Wales NO: 6993060, Registered Office: 119 Wren Way, Farnborough, Hampshire, GU14 8TA. This page sets out the terms and conditions which apply to your use of our Website. In the case if you do not accept our Terms and Conditions, you are not permitted to use our Website.
This Terms and Conditions applies to all our registered customer or a guest user. By using our Website, you are indicating that you accept all our Terms and Conditions and agree to abide by them. We may change these Terms and Conditions if needed. So, we recommend that you read these Terms and Conditions prior before using our Website. We also cannot guarantee that you will always be able to access the Website and we will not be liable to you for any interruption or delay you may experience accessing the Website.
We own or licence all the copyright and other intellectual rights in all the materials in our Website. You are not permitted to copyright any of our trademarks, brand names, titles, Pictures or any materials used in our website.
You must provide us with your valid email address to create online account with GnERGY. The access and use to your account should be very confidential and only used by you. We have the right to disable your account at any time if in our option, you have failed to comply with any of the provisions of the terms of use.
We will only allow you to log on and use the online account section in our Website only if you use valid email address. We will provide you with your log in user and it’s your responsibility to create a strong password. You must make sure that nobody could guess your password easily. A strong password is:
  • Is at least 8 characters long.
  • Does not contain your username, real name, or company name.
  • Does not contain a complete word.
  • Contain characters at least one with uppercase letters, numbers and symbols.
  • To protect you from third party trying to access to your account, if you enter your user name and password incorrectly three times, we will block access to your account. To reactivate your account, you need to contact us so that we can reactivate it.
GnERGY has right to remove or discontinue your account if
  • You have set up more than one online account for same supply;
  • Not used your accounts for more than 6 months; or
  • The account does not provide us a valid email address.
  • A removal notice will be sent to the user to give at most 14 days to respond. If you don’t respond us within that period, we have right to delete your account completely from our service.
We ensure that our Website is free from viruses, worms, Trojans, logic bombs or any other suspicious program that could damage your computer. However, we accept no liability for any damage caused by those programs due to your use of our Website or to your downloading of any materials on it or any Website linked to it.
You must not misuse our Website by knowingly introducing viruses, worms, Trojans, logic bombs or any other suspicious program which is malicious or technologically harmful.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by.
We may monitor and record phone calls and E-mails. This is to improve our service and for security purpose. Also, this will help us provide evidence of any contracts you enter over the phone or by E-mail.
We aim to update our Website regularly, and may change the content at any time. If the need arises, we might suspend the access to our Website for certain time or close it indefinitely.
Our Website might contain (hypertext) links which will lead you to the third-party websites. We have not control over the contents of those sites and resources and will accept no responsibility or liability for the material on any other Website. So, therefore if you decide to access any third-party Website linked to our Website, you do so entirely at your own risk.
GnERGY is an energy supplier restricted to only households in England & Wales and is not available in other locations. Therefore, we shall not be accepting requests to supply at other places other than that stated.
These terms and conditions related to the service and product we provide are constructed in accordance with the English law. Thus, any disputes related to these terms and conditions will be subject to the exclusive Jurisdiction of England & Wales courts.
The material on our Website is protected by copyright and the copyright, trademarks and all the intellectual property rights in all material on this website is owned by and shall always remain GnERGY property or the property of GnERGY licensors, as appropriate.
You may print off, download or copy any page(s) from our Websites for your own personal reference but you are not permitted, without our permission to
Store any part of the Website, for any other purpose;
Print, download or copy any part of our Website, for any other purpose;
Modify the materials, and you must not use any illustrations, photographs or any separate graphics and accompanying texts.
If you have any concerns, general enquiries, including problems using the Website, please contact us at:
  • 119 Wren Way
  • Farnborough, Hampshire
  • GU14 8TA
  • Tel: 01252494141
  • Email:
This document was last updated on 19 November 2018.