Help Centre

When will I get my final bill from my old supplier?

You will receive a final bill from your old supplier after they have received the final readings. This process can take anywhere from 2-6 weeks minimum. The reason is because the readings are first sent to the gas and electricity industries respectively for validation. Once validated the gas and electricity industries will send the readings to the old supplier so that they can close the accounts. From there it's up to the old suppliers process on how fast they follow up with you.

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