What if my current supplier says I can't transfer?
If your current supplier says you can't transfer, we suggest you ring them and discuss it with them directly to see if you can resolve the issue.
The reason is usually that there are outstanding debts that have yet to be paid to your current supplier. If you clear all your debts with your current supplier, usually we will easily be able to transfer your account to GnERGY.
For any other reason, please contact us and we will try to help you solve the problem as soon as possible.Go back to help centre