Help Centre

What if I decide to change back to my previous supplier?

Initially, once the switchover has started you will have 14 days to cancel the switch with us should you change your mind. You will not have to pay any penalties if it is within these 14 days.

If you would like to switch back to your previous supplier all you need to do is give us 28 days' notice before you go and apply for a switchover with your old supplier. The process will take 21 days so until then we will still be suppling to the address. 

If you are in a contract with us meaning you are on our fixed tariff you will need to pay an exit fee of £24.99 per fuel (£49.98 for dual fuel) to exit the tariff. 

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