Help Centre

What is the consumer checklist?

The Energy Consumer Checklist is the "Know Your Rights" document mentioned below.

Know Your Rights:

It's easy to get free, independent advice so that you "Know your rights" as an energy consumer. You might want to get a better deal, find out how to make a complaint, get advice about the quality of your electricity or gas supply, or ask for help if you're struggling to pay your bills. To "Know your rights" visit for up to date information or contact the Citizens Advice consumer service on 03454 04 05 06.

Please download the leaflet for more additional information:

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