Help Centre

What is the consumer checklist?

The Energy Consumer Checklist is the "Know Your Rights" document mentioned below.

Know Your Rights:

Contact Citizens Advice if you need help with an energy problem – for example with your bills or meters, or if you’re struggling to pay for the energy you use. They’re the official source of free and independent energy advice and support.

Go to: or call their consumer service on 0808 223 1133 Mon to Fri, 9am-5pm.  

Please download the leaflet for more additional information:

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