Help Centre

How to create an online account?

To create an online account where you will be able to manage your account please follow these simple steps:

Step 1. Click on this link to register your account - https://portal.gnergy.co.uk/register/

Step 2. Enter your account number and email. 

Step 3. We will send you an email to the email address you signed up with. Click on the link in the email to activate your portal and setup your password. (don't forget to check your junk mail if it hasn't arrived).

Step 4. You will need to wait at least 5 hours for your account to be fully synced. You will now be able to enter your meter readings online, view monthly statements and pay your bills.

Thank you for being patient with us and we hope you will find the new and improved portal to be very useful.

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