We hope you will be able to find the answers to your questions below, if not do give us a call on 01252 494141.
Can I change my direct debit date?
What are standing charges?
What if I keep getting bills from my old supplier?
What if my bill is wrong?
When will I get my final bill from my old supplier?
Why should I pay by direct debit?
How long does it take to verify an account?
How to create an online account?
I have no electricity, what should I do?
I think I can smell gas, what should I do?
What should I do in an emergency?
How can you provide such cheap energy?
How do you calculate my direct debit?
Should I cancel my old supplier's direct debit?
What if I decide to change back to my previous supplier?
What if my current supplier says I can't transfer?
Do I need to provide you with my meter readings?
How long does it take to transfer my account to you?
I have credit on my account, how do I get this back?
I am in credit with my current supplier, how do I get this back?
What are the benefits of providing monthly meter readings?
Why have you used an estimated meter reading and how are they worked out?
What is a Smart Meters?
Do I need to tell my old supplier before I switch?
How do I switch to GnERGY?
I have a prepayment meter, can I join?
I'm moving to a new house, how can I sign up with GnERGY?
Do you charge exit fees?
Do you offer Feed-In tariffs?
How will I benefit from choosing the fixed tariff?
What is the consumer checklist?