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How can we help you?

Here at GnERGY, we believe that Gas and electricity jargon can be complicated no doubt. To tackle this, we have a well trained and experienced customer service team to help you with anything gas and electricity.

When you switch to us from your previous supplier, the transition will be seamless. Problems understanding your bill? No problem, we take our time to deal with our customers and explain in easy and simple terms. One of the guiding principal of GnERGY is Quality over Quantity as cliche as it sounds.

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Emergency Information Q&A's

Q: What should I do in an emergency?

Power Cut

If you have a power cut, please call your Distribution Network Operator on 105. Before you call, always make sure that you have checked your trip switch just in case there is a fault in your house.

Q: I think I can smell gas, what should I do?

In emergency gas situations:

  • Open all your doors and windows for the gas to escape
  • Ensure your gas appliances are switched off
  • Ring the 24 hour National Gas Emergency hotline on 0800 111 999
  • Make sure you do not use any electrical switches such as lights, plugs or mobile phones
  • Do not use any form of naked flame such as lighting a match or smoking

If you are concerned about any gas appliance releasing carbon monoxide fumes then please contact the 24 hour National Gas Emergency hotline on 0800 111 999.

Q: I have no electricity, what should I do?

In electrical emergency situations like power cuts, vandalism on network structures, or any other dangerous incidents contact your local area network operators.

Area: Company: Emergency No:
North Scotland Scottish & Southern Energy 0800 300 999
South Scotland Scottish Power 0845 272 7999
North East England Northern Powergrid 0800 668 877
North West Electricity North West Ltd 0800 195 4141
Yorkshire Northern Powergrid 0800 375 675
East Midlands Western Power Distribution 0800 056 8090
West Midlands Western Power Distribution 0800 328 1111
Eastern England UK Power Networks 0800 783 8838
South Wales Western Power Distribution 0800 052 0400
Southern England Scottish & Southern Energy 0800 072 7282
London UK Power Networks 0800 028 0247
South East England UK Power Networks 0800 028 0247
South West England Western Power Distribution 0800 365 900
North Wales, Merseyside and Cheshire Scottish Power 0845 272 2424